Legal

Privacy and terms, in plain words.

Last updated 15 November 2026. Questions: hello@citedoften.com.

Privacy policy

What we collect

When you request an audit or demo we collect your name, work email, company website, company size and anything you write in the form. When you use a CitedOften workspace we also store the buyer questions you track, the pages you connect, the drafts the agent writes and basic usage logs.

How we use it

To prepare your audit, run your workspace, reply to you and send service messages. We do not sell personal data, and we do not use your pages or drafts to train AI models.

Who we share it with

Only service providers that help us run CitedOften, such as hosting, email and the AI assistants we query on your behalf. They may process data only on our instructions.

How long we keep it

Audit requests are kept for 12 months. Workspace data is kept while your account is open and deleted within 30 days of closure, unless the law requires us to keep it longer.

Your choices

You can ask us to show, correct, export or delete your personal data at any time by emailing the address above. If you are in a region with data protection law, such as the EU, UK or India, you also have the right to complain to your local regulator.

Cookies

This website sets no advertising or tracking cookies. The product uses a single sign-in cookie.

Terms of service

The service

CitedOften tracks what AI assistants say about the questions you choose and drafts changes to your web pages. AI assistants are run by other companies and decide their own answers, so we cannot promise any specific mention, citation or ranking.

Your content

You keep ownership of your website and everything the agent drafts for you. You give us permission to read, store and edit that content only as needed to provide the service. You are responsible for reviewing drafts before they are published.

Fair use

Don't use CitedOften to publish false or misleading claims, to impersonate another company, or to break the law or another service's rules.

Payment

Paid plans are billed in advance, monthly or yearly. You can cancel at any time and keep access until the end of the period you have paid for. Fees already paid are not refunded unless the law requires it.

Liability

The service is provided as is. To the extent the law allows, our total liability for any claim is limited to the fees you paid in the 12 months before it arose.

Changes

If we change these terms in a way that matters, we will email account owners at least 14 days before the change takes effect.